Carbon Sport Privacy Policy
Last updated: 16 October 2026
Carbon Sport respects your privacy and is committed to protecting your personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).
1. Information We Collect
When you visit our website, contact us through WhatsApp, or make an enquiry, we may collect:
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Your name and contact details
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Your WhatsApp phone number
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Messages and product enquiries you send us
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Vehicle model and product information you provide
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Order and delivery information where applicable
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Website usage and technical information
2. How We Use Your Information
We use your information to:
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Respond to customer enquiries
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Check product availability and stock
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Provide product information and assistance
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Process customer orders
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Improve customer service
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Maintain the security of our website and communication systems
3. WhatsApp and AI Chatbot
Carbon Sport uses WhatsApp Business services provided by Meta to communicate with customers.
Our automated chatbot may use OpenAI technology to understand enquiries and generate responses about our products and stock availability.
Relevant customer messages may be processed by these service providers to deliver the requested service.
Automated responses may contain errors. Customers should confirm important product fitment, pricing and stock information before purchasing.
4. Sharing of Information
We may share information with service providers where necessary to operate our business, including:
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Meta / WhatsApp for customer messaging
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OpenAI for AI-assisted customer support
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Website hosting and e-commerce service providers
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Payment and delivery service providers where relevant
We do not sell customers' personal information.
5. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss and misuse.
We retain personal information only for as long as necessary for legitimate business purposes, legal obligations or resolving customer enquiries.
6. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information.
You may also object to certain processing activities or withdraw consent where consent is the applicable legal basis.
7. Third-Party Services
Our website and communications may use third-party services that operate under their own privacy policies.
These include:
8. Contact Us
For questions or requests relating to your personal information, contact:
Carbon Sport
Website: https://www.carbon-sport.co.za
Email: carbonsportperformance@gmail.com
South Africa
We may update this Privacy Policy when our services or legal requirements change.